Refund policy

Return and Refund Policy

Our coffee is roasted and ground to order, and because it is a perishable food product we do not accept returns of any kind. Please don't send anything back.

If something arrives damaged, wrong, or missing

Email us at hello@perkupwithpaul.com within 7 days of delivery with your order number and a photo of the issue. We'll replace the item or refund it — your choice. There's nothing to return.

If you're unhappy with the coffee

Get in touch. Taste is personal, and if a bag isn't right for you we'd rather hear about it than have you not come back. We'll work something out.

Changing or cancelling an order

Because every bag is roasted to order, we can usually only change or cancel an order within 24 hours of it being placed. Email us as soon as you can and we'll do our best.

Shipping delays

Once a package is with the carrier, delivery timing is out of our hands. If a package is lost or badly delayed, contact us and we'll help sort it out.

Questions

Email hello@perkupwithpaul.com or call or text (614) 365-0599.